Thursday 27 January 2011
Belgian Customer Service
This could really apply to any Belgian institution or company. I once had a problem with my internet connection, which Belgacom were able to trace remotely to the failure of a piece of kit. They sent an engineer, telling me that the replacement would be free. They then added 70 euros to my next bill, and when I complained they told me "Yes it is free but you have to pay for it to be done"....
When I moved into my apartment I had to spend an afternoon at home waiting for the Electrabel engineer to come and connect me. It took him all of 15 seconds to throw a switch in the cellar. I then got a bill for his services....
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Oh' that was really bad! they say that the replacement is for free then they give you a bill for his services. Customer service is vital to the success of any business. Despite how good your product or service is, customer service can make you up or it can break you. So you better treat your customer in a very nice way. Anyway, thanks for the post!
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